Returns & Refunds policy
Last updated: 2026-01-16
Overview
Plans change. We get it. Here's how cancellations and refunds work so there are no surprises down the road.
Cancellation rules
To cancel, send us a written notice at contact@borderlessexpeditions.com. The cancellation date is the date we receive your email.
- More than 60 days before departure: 15% of the total trip cost.
- 60–30 days before departure: 30% of the total trip cost.
- 29–15 days before departure: 60% of the total trip cost.
- 14 days or less before departure: 100% of the total trip cost.
Transfer your booking
You can pass your spot to someone else up to 14 days before departure at no extra cost. Just send us a written notice and we'll take care of the rest.
Refund process
If you're eligible for a refund, we'll process it within 15 days of receiving your cancellation request. Refunds go back through the same payment method you used when booking.
Important notes
- Once a trip has started, cancellations are not possible and no refunds will be issued.
- If we cancel a trip due to safety concerns or force majeure, you'll get a full refund or the option to rebook on another date.
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